Delivery & Returns
Placing an order
Our website is simple and convenient use.
Find the product on the page you would like to order and click add to cart followed by clicking check out. After your order has been completed we will send a confirmation email to the email address you have provided. This will contain the details of your order including an order number.
How to pay
We accept PayPal and all major Credit/Debit cards through a fast and secure online payment process.
Delivery & Discretion
All items are dispatched in discrete packaging.
We offer FREE U.K. DELIVERY* on all orders over £60.00+ (excluding VAT) to all UK mainland Post Codes.
Shipping within the UK:
Standard £2.85 P&P (2-3 working days) 1-3kg
Standard £4.85 P&P (2-3 working days) 3kg+
Express Delivery option £8.85 P&P (1-2 working days)
Rates and delivery time periods are determined at checkout based on order weight (Kg).
Orders placed during a weekend or bank holiday period are dispatched at the earliest opportunity, during the next working day.
Out Of Stock
From time to time we may be out of stock of items. In this situation we will try to contact you by email and offer the option to cancel and refund your order or offer you an alternative product.
Our returns policy lasts 30 days. If 30 days have expired since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Product bags/boxes must be unopened for a refund to apply.
Returns cost is met by the customer.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return order is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to email@example.com and send your item to: Proline Cymru Ltd, Cymorth Llaw Building, Ffordd y Parc, Parc Menai Business Park, Bangor, Gwynedd, LL57 4BN, Wales, UK
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
Proline Cymru Ltd, Cymorth Llaw Building, Ffordd y Parc, Parc Menai Business Park, Bangor, Gwynedd, LL57 4BN, Wales, UK.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75 in value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
'thequalitycarestore.co.uk' & 'thequalitycarestore.com' are trading names of Proline (Cymru) Ltd.
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